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About Mistley Manor

THE STOUR VALLEY GROUP

We are a family run business in its fourth generation, providing a wealth of experience during over eighty years in care.

Stour Valley Group comprises Mistley Manor, which is the current flagship home of the organisation, having been purpose built in 2014 to provide luxury, affordable residential care.

There are currently two other care homes in the group, both also located in the Stour Valley area and we also run Stour Valley Community Care offering care at home.

Admissions

Pre-admission assessment

Prior to offering a place, we will carry out a full holistic assessment of need, at which time individual requirements will be discussed. This can take place either in the comfort of your own home, or at Mistley Manor, where you can combine the assessment with having a meal, meeting staff and other residents.

Administration

Once a place has been offered and accepted, contracts are drawn up and a date is set for admission. It will normally take about a week for all the relevant documentation and payments to be in place, but in exceptional situations admission can be brought forward.

On the day

You will have received a booking confirmation letter that will give details of what to bring on the day. Mistley Manor staff will have been briefed to welcome you. Furniture and other personal effects can be moved in prior to admission, if agreed in advance. You will be welcomed into the home by the Manager and will receive a comprehensive booklet on all aspects of home life.

We fully understand that this can be a difficult time for both resident and family. Our staff is fully trained to deal with any issues that might arise.

Six Week Review

Six weeks after admission, a review is undertaken to confirm that all aspects of care are satisfactory. Individual care plans are discussed between the resident, their family and the home management team and any changes are agreed.

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